1. Are you licensed and insured in Maryland?
- Verify MD Home Improvement Commission (MHIC) license
- Check for general liability and workers’ compensation insurance
- Request certificate of insurance
2. How long have you worked in Baltimore?
- Experience with local building codes
- Understanding of Baltimore’s climate challenges
- Knowledge of permit requirements
3. Can you provide local references?
- Recent projects in Baltimore neighborhoods
- Similar roofing projects
- Customer testimonials
4. What warranties do you offer?
- Manufacturer warranty coverage
- Workmanship warranty details
- Terms and conditions
5. How do you handle Baltimore’s weather-related delays?
- Scheduling flexibility
- Protection of exposed areas
- Communication protocol
6. What is your protocol for unexpected repairs?
- Documentation process
- Cost approval procedure
- Timeline adjustments
7. How will you protect my property?
- Protection of landscaping
- Cleanup procedures
- Debris removal process
8. Do you handle Baltimore permits?
- Permit acquisition process
- Compliance with city codes
- Historical district considerations
9. What is your payment schedule?
- Down payment requirements
- Progress payments
- Final payment terms
10. How do you handle ventilation requirements?
- Assessment process
- Baltimore code compliance
- Solutions for older homes
11. Do you work with insurance claims?
- Documentation process
- Adjuster coordination
- Timeline expectations
12. What roofing materials do you recommend for Baltimore’s climate?
- Wind resistance ratings
- Ice dam protection
- Heat tolerance
13. How do you ensure proper crew supervision?
- Project manager presence
- Quality control measures
- Communication channels
14. What safety measures do you implement?
- OSHA compliance
- Fall protection
- Site safety protocols
15. How do you handle customer complaints?
- Resolution process
- Timeline for addressing issues
- Satisfaction guarantee
Remember: Baltimore’s unique climate and housing stock require specific expertise. Choose a roofing contractor familiar with local challenges and regulations.